Senior technical consultant - servicenow itom

About Core X Core X is a Service Now Elite Partner focused on helping organizations transform the way they operate through the Service Now platform. Our team combines deep technical expertise, industry knowledge, and a customer-first approach to deliver scalable solutions that drive meaningful business outcomes. As Core X continues to grow, we are looking for a  Senior Technical Consultant – Service Now ITOM to join our delivery organization and play a key role in designing, configuring, and implementing Service Now IT Operations Management solutions for our customers. Position Overview The  Senior Technical Consultant – Service Now ITOM will serve as a senior hands-on technical resource responsible for the successful design, configuration, development, and implementation of Service Now ITOM solutions. This individual will work directly with customers, Solution Architects, Business Process Consultants, Project Managers, and other technical resources throughout the full implementation lifecycle. The ideal candidate has strong hands-on experience across  ITOM, CMDB, Discovery, Service Mapping, and the broader Service Now platform and is comfortable translating business and technical requirements into scalable Service Now solutions. This role requires someone who can operate independently, lead technical discussions, troubleshoot complex platform issues, and mentor other consultants while remaining hands-on within the platform. Key Responsibilities Design, configure, develop, and implement Service Now ITOM solutions based on customer requirements and Service Now best practices. Lead hands-on delivery across  ITOM Visibility, Discovery, CMDB, Service Mapping, and related ITOM capabilities. Participate in customer workshops to gather technical requirements and translate them into scalable Service Now solutions. Configure and optimize  Discovery schedules, credentials, MID Servers, probes, patterns, identification rules, and reconciliation processes. Support the design, implementation, and ongoing health of the  Service Now CMDB and CSDM framework. Configure and maintain CI classes, relationships, identification and reconciliation rules, data sources, and CMDB governance processes. Design and troubleshoot integrations between Service Now and third-party infrastructure, monitoring, cloud, and enterprise platforms. Analyze and resolve complex Discovery, CMDB, integration, and platform issues. Develop and configure Service Now functionality using  Java Script, Business Rules, Client Scripts, Script Includes, Flow Designer, Integration Hub, REST/SOAP APIs, and other platform capabilities. Partner with Solution Architects and Business Process Consultants to ensure technical solutions align with customer requirements and overall solution architecture. Provide technical guidance throughout the full implementation lifecycle, including design, configuration, development, testing, deployment, and post-go-live support. Participate in solution demonstrations, technical reviews, sprint reviews, and customer-facing discussions. Support unit testing, system testing, UAT, defect resolution, and production deployment activities. Create and maintain technical documentation, configuration documentation, deployment plans, and knowledge-transfer materials. Ensure solutions follow Service Now development standards, platform governance, security requirements, and upgrade-safe development practices. Conduct code and configuration reviews and provide guidance to other developers and Technical Consultants. Mentor junior and mid-level Service Now resources and help establish technical delivery best practices across project teams. Identify opportunities to improve platform performance, automation, scalability, and overall customer outcomes. Required Qualifications 5+ years of hands-on Service Now implementation, development, or technical consulting experience. Strong hands-on experience implementing  Service Now IT Operations Management (ITOM). Demonstrated experience with  Service Now Discovery and CMDB. Experience configuring and troubleshooting  MID Servers, Discovery Patterns, credentials, schedules, CI identification, and reconciliation. Strong understanding of  CMDB architecture, CI relationships, data quality, governance, and CSDM. Experience with  Service Mapping and application/service dependency mapping. Strong Service Now development experience including Java Script, Business Rules, Client Scripts, Script Includes, Flow Designer, and platform configuration. Experience designing and implementing integrations using  REST, SOAP, Integration Hub, APIs, and other integration technologies. Ability to troubleshoot complex Service Now platform, Discovery, CMDB, and integration issues. Experience participating in or leading customer-facing technical workshops. Strong understanding of Service Now implementation methodology and the software development lifecycle. Ability to translate technical and business requirements into scalable platform solutions. Strong communication skills with the ability to work directly with both technical and non-technical stakeholders. Ability to work independently while collaborating effectively within a distributed delivery team. Preferred Qualifications Service Now  Certified System Administrator (CSA). Service Now  CIS – Discovery certification. Additional Service Now ITOM or implementation certifications. Experience with  Service Mapping, Event Management, AIOps, or Cloud Discovery. Experience implementing or supporting  CSDM within enterprise environments. Experience with large-scale or complex enterprise CMDB environments. Experience integrating Service Now with cloud platforms, infrastructure tools, monitoring platforms, and other enterprise systems. Consulting or Service Now Partner experience. Experience providing technical leadership and mentoring other Service Now consultants