Customer service representative

Company Description Our client, a US based company in the Biopharmaceutical sector is looking for a large number of  Customer Service Representatives  with a  very good level of English  based out of Mexico City (located around The World Trade Center).

Job Description Responsibilities :

Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders from initiation to conclusion.

Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.

Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.

Provides high-level, quality service, closely aligned with sales, to enable sales growth.

Makes recommendations on areas for process improvement.

Make decisions based on policies and past precedence, seeking guidance as necessary.

Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.

Performs other duties as assigned.

Qualifications Required :

High school diploma (Bachelor’s degree a plus)

Advanced level of English (C1)

1-3 years applicable exp in a customer relationship type role (sales, call center, etc.)

Additional Information Skills

Strong communication

Ability to work independently

Problem-solving and resourcefulness

Good organization and time management

Familiarity with SAP system is a plus

Benefits

Prestaciones superiores a las de la ley

Vales de despensa

Capacitación pagada