Trainer

Job Title: Business Analyst Trainer – Banking & Payments

Location: Guadalajara, Jalisco, Mexico

Employment Type: Contract

Work Model: Onsite/Hybrid as required

Role Overview

We are seeking an experienced Business Analyst Trainer with a strong background in Banking, Payments, and/or Credit Card systems to train and mentor Business Analysts in a technical and financial-services environment.

The ideal candidate will combine strong Business Analysis expertise with hands-on knowledge of payment processing and ISO 8583, along with the ability to explain complex concepts clearly, conduct structured training sessions, and mentor BA teams.

Key Responsibilities

- Deliver training programs for Business Analysts covering BA methodologies, requirements gathering, process analysis, documentation, and stakeholder management.

- Provide practical training on Banking, Payments, and Credit Card processes, including transaction lifecycles and payment flows.

- Train candidates on ISO 8583 concepts, message structures, transaction types, and payment-processing flows.

- Conduct workshops, presentations, exercises, and knowledge-transfer sessions for technical and non-technical audiences.

- Develop or enhance training materials, examples, process flows, case studies, and assessments.

- Mentor Business Analysts on BRD/FRD, user stories, requirements elicitation, functional specifications, process mapping, UAT, and acceptance criteria.

- Explain real-world banking and payment scenarios and translate business requirements into clear functional requirements.

- Assess trainee progress, identify knowledge gaps, and provide constructive feedback.

- Collaborate with technical teams, SMEs, project managers, and business stakeholders to ensure training aligns with project requirements.

- Support continuous improvement of BA practices, documentation standards, and analysis techniques.

Required Qualifications

- 5+ years of Business Analysis experience, preferably in Banking, Financial Services, Payments, or Credit Cards.

- Proven experience as a BA Trainer, BA Mentor, Instructor, Lead BA, or SME responsible for training/knowledge transfer.

- Strong hands-on knowledge of ISO 8583 is required.

- Experience with payment processing, credit card systems, transaction processing, payment switches, issuing/acquiring, authorization, clearing, or settlement.

- Strong understanding of Business Analysis methodologies and documentation.

- Experience with requirements gathering, process mapping, functional specifications, UAT, and stakeholder management.

- Excellent communication, presentation, facilitation, and mentoring skills.

- Ability to explain complex technical and business concepts in a simple and structured manner.

- Fluent English and strong communication skills.

Preferred Experience

- Experience with Visa/Mastercard, ATM/POS, payment gateways, payment processors, or card networks.

- Knowledge of ISO 20022 in addition to ISO 8583.

- Experience working with Agile/Scrum teams.

- Experience creating structured training programs or onboarding academies for Business Analysts.

- Previous experience mentoring junior or mid-level BAs.

Ideal Candidate

The ideal candidate is a Senior/Lead Business Analyst, Payments SME, or BA Trainer who has strong Banking/Credit Card + ISO 8583 expertise and can confidently train, mentor, and develop other Business Analysts.