Güntner De México
Puerto Vallarta / Global
GET
The Big Jobsite
Puerto Vallarta / Global
We’re hiring at Güntner: Customer Service Representative
Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.
Responsibilities:
Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.
Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.
Requirements:
Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)
Experience: Minimum of 3 years in Customer Service
Language: Advanced conversational English is essential
Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite
Key Skills:
Leadership
Strong communication skills
Negotiation
Teamwork
Effective communication
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global