Bilingual Medical Receptionist

Description

Job Title: Bilingual Medical Receptionist

Position type: Full-Time

Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)

Work days: Monday to Friday

Salary: $6 - $8 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: LATAM

Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.

As the primary point of contact, you will handle inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey . A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.

In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management . Attention to detail is essential, especially when handling patient records and insurance-related processes.

You will communicate regularly with patients via phone, text, and email , providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.

Scope of Work / Responsibilities Patient Communication Answer inbound calls and manage phone reception

Call, text, and email patients for appointment reminders and updates

Respond to inquiries regarding insurance, copays, and appointments

Provide pre-appointment instructions (e.g., medication reminders)

Scheduling & Coordination Schedule, reschedule, and confirm appointments

Manage new patient referrals and bookings

Handle voicemail follow-ups and return calls

Maintain organized scheduling workflows to reduce no-shows

Insurance & Documentation Process insurance e-fax referrals

Manage authorizations and eligibility checks

Organize and track patient-related documents

Outbound Support Make outbound calls for appointment confirmations and follow-ups

Conduct courtesy reminder calls prior to appointments

General Administrative Support Assist with day-to-day administrative tasks

Maintain accurate and organized records and workflows

Top 3 Priorities 1. Handle Inbound Calls and Phone Reception Serve as the first point of contact by providing professional, efficient, and patient-friendly communication.

2. Confirm Appointments and Reduce No-Shows Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps.

3. Provide Administrative Support Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail.

Requirements

Required Skills and Experience Core Skills Strong phone etiquette and professional communication skills

Solid understanding of medical terminology (ophthalmology preferred)

High attention to detail, especially for insurance and documentation tasks

Ability to multitask in a fast-paced, high-volume environment

Experience with scheduling, patient coordination, and administrative workflows

Familiarity with i nsurance processes, authorizations, and e-fax systems

Technical Skills Comfortable using practice management systems and communication tools

Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms

Basic proficiency in email, spreadsheets, and documentation tools

Preferred Experience Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)

Experience in high-call-volume clinics or fast-paced environments

Knowledge of appointment scheduling and no-show reduction strategies

Language Requirement Bilingual in English and Spanish (required) for effective patient communication

Key Qualities Patient-focused with empathy and professionalism

Reliable and consistent in attendance and performance

Organized and detail-oriented

Proactive and solution-oriented

Able to work independently with minimal supervision

Calm and professional under pressure

Basic requirements Must be proficient in speaking and writing English very clearly

Must have relevant work experience

Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]

Must be available for video meetings with your camera on (when needed)

Technical requirements Device: Reliable laptop or desktop computer.

Internet: High-speed connection (minimum 10 Mbps).

Audio: Noise-canceling headset.

Video: Webcam for virtual meetings.

Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.