Technical Account Manager

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

As a Technical Account Manager, you will act as the main technical point of contact, address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. Daily, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!

Proficiency in JS, SQL, HTML, and data analysis preferred

Previous experience or knowledge working with APIs and SDKs

Exposure or experience working with 3rd party advertising technology companies

Basic knowledge of the ad tech ecosystem, its players, and how it all works

Strong communication skills; written, verbal and listening skills

Self-starter with the ability to effectively manage time and multiple competing priorities

C1-2 English level is required

B1-2 German (may be evaluated)

Open to work schedule starting from 6:00 am (MX time)

Monetary compensation

Year-end Bonus

IMSS, AFORE, INFONAVIT

Major Medical Expenses Insurance

Minor Medical Expenses Insurance

Life Insurance

Funeral Expenses Insurance

Preferential rates for car insurance

TDU Membership

Holidays and Vacations

Sick days

Bereavement days

Civil Marriage days

Maternity & Paternity leave

English and Spanish classes

Performance Management Framework

Certifications

TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID

Taquitos Rewards

Amazon Gift Card on your Birthday

Work-from-home Bonus

Laptop Policy

Health Check-Up Subsidy