Java Support Engineer

Top Skills- Java, SQL, Unix, Strong communication skills, Support knowledge

RESPONSIBILITIES:

- Work actively with team members to analyze and resolve application issues

- Identify defects, discrepancies, and trends by ways of code debugging or log analysis

- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

- Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

- Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

- Actively participate in Change management process with view to manage risk in production environment

- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

- Develop reports that provide trending statistics to track and manage application health and support service performance

- Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (U.S. or equivalent) and software development experience

MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:

- Computer Science concept of Data Structures in practical use cases

- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues

- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders

- One of the following Structured or Object Oriented programming languages: Java

Experience on SQL

Experience on Linux/Unix.

OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE )

- Experience in the Financial Service Industry

- Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud

- Degree in Computer Science