Bilingual Customer Support Representative

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.

In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.

This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

What You'll Do

Respond to customer inquiries via phone, email, and support channels

Assist customers with order status questions

Support subscription and account management requests

Help customers navigate services and available resources

Escalate inquiries when appropriate

Maintain accurate customer records and documentation

Deliver empathetic and professional customer service

Meet quality, productivity, and customer satisfaction goals

Follow all customer privacy and compliance requirements

Compensation & Contract

USD $5.50 per hour

Paid weekly

Independent Contractor

Training & Schedule

Monday-Friday, 8:00 AM-5:00 PM Central Time.

Ongoing schedules will be communicated during the hiring process.

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.



Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

Application Form

Prescreen Questionnaire

Video Interview

Live interview

Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

What We're Looking For

Fluent English and Spanish communication skills

Minimum 1 year of customer service or call center experience

Strong phone communication skills

Professional written communication skills

Empathy and patience when assisting customers

Strong attention to detail

Ability to work independently in a remote environment

Comfortable discussing sensitive wellness-related topics professionally and respectfully

Nice to Have

Telehealth support experience

Healthcare support experience

Pharmacy support experience

E-commerce customer service experience

Experience with Dialpad, Zendesk, Freshdesk, or similar platforms