FBS Customer Care Representative

Description

Join a New Project with One of the Largest Insurance Groups in the World

✨Position:  Customer Service Representative

On-site | Monday to Friday | Full-time (Full Availability)

About the Opportunity

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities   What You’ll Do

Handle customer inquiries about insurance policies and coverage

Resolve moderately complex issues with empathy and professionalism

Explain policy details and make decisions within defined guidelines

Document interactions and escalate unresolved cases when needed

Collaborate closely with Claims, Underwriting, and Policy Support teams

Identify trends and suggest process improvements

Stay up to date on compliance, legal requirements, and product updates

Requirements

What We’re Looking For

High school diploma completed

Advanced English level

Experience in Customer Service and/or Call Center

Strong communication skills and customer focus

Availability to work on-site

Benefits

What We Offer

We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy:

Competitive salary and annual performance-based bonus

Grocery & Restaurant Vouchers

Individual Major Medical Insurance

Individual life Insurance

Career development and continuous training

A collaborative, inclusive culture within a globally respected organization

And other benefits

Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.