Remote Customer Support Representative

We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season.

This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.

We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.

What You’ll Be Doing

Answering customer inquiries via phone, chat, email, and SMS

Assisting customers with purchase-related questions and order support

Following up on pending inquiries and unresolved customer interactions

Accurately documenting customer interactions and updates

Providing friendly, professional, and solution-focused support

Building positive customer relationships through clear communication

Training & Project Timeline

Training Start Date: Monday, June 29, 2026

One week of training followed by one week of supported on-the-job experience

Paid training



Compensation & Contract

$5.50 USD per hour

Paid weekly in arrears

Independent Contractor position

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac not supported)

16 GB RAM

i5 processor and up

Dual monitors

Webcam

Fibre internet with a wired connection (Ethernet cable)

Backup power solution

Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Important Information

This is a fully remote opportunity

Candidates must be fluent in English

Applications and resumes must be submitted in English

Only candidates based in Mexico will be considered for this position

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

Resume Review

Prescreen Questionnaire Review

One-Way Video Interview

Please note:

This is an English-speaking role that requires strong written and verbal English communication skills.

All resumes must be submitted in English to be considered for the position.

Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.

Incomplete applications may automatically be removed from consideration.

What We’re Looking For

Previous customer service experience

Previous call center experience

Strong English communication skills, both written and verbal

Excellent grammar, spelling, and punctuation

Comfortable multitasking across systems and tabs

Basic computer proficiency, including typing, copy/paste, and navigation skills

Minimum typing speed of 30+ WPM

Positive attitude with strong problem-solving skills

Reliable and professional work ethic