End User Support Engineer L2

TCS is looking for an End User Support Engineer L2

Work modality: Hybrid

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)

Job summary:

Technical Skills

- Strong experience supporting Windows 11 and iOS environments, hands-on experience with Microsoft 365 suite.

- Knowledge of Active Directory, Azure AD (Entra ID), and Group Policies, Microsoft Intune

- Experience with ServiceNow or other ITSM tools.

- Familiarity with endpoint security solutions such as Microsoft Defender.

- Familiarity with ITIL fundamentals

Soft Skills

- Excellent troubleshooting and analytical skills.

- Strong customer service orientation.

- Effective verbal and written communication skills.

- Ability to prioritize and manage multiple incidents simultaneously.

- Strong documentation and process-oriented mindset.

Nice-to-Have Experience

- DEX platform – Nexthink

- Azure Virtual Desktop (AVD) support.

- Windows Autopilot deployments.

- Microsoft Defender for Endpoint.

- VIP/Executive support.

- Workspace modernization and digital workplace initiatives.

What we offer to you:

- Direct contract (indeterminate time with initial probation period)

- Full payroll scheme

- Benefits of the law and above

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.