AI Solutions Engineer - Agents & Automation

About Us

HeadQuarters is a global start-up that partners with US cannabis companies to provide support in finance, sales operations, and logistics. We are currently seeking an AI Solutions Engineer to join our growing product development team.

The Role We're hiring an engineer to design and build AI agents and automations for our external customers in the fast growing Cannabis / CPG industry .  You'll partner with our team from the first conversation through delivery: understanding a customer's workflows, scoping what an agent should own, building it on top of their systems, and making sure it runs reliably in production. The most important part of this job is l earning how a customer's work actually gets done : sitting with their frontline staff, earning their trust, and turning unwritten rules and exceptions into logic a system can follow.

Once an agent is live, you'll hand it off to one of our Operations Managers , who oversee the agent's day-to-day work and output on the customer's behalf.

Every customer runs on a different stack, so this role calls for real engineering depth, and you don't need a long AI resume to have it. We're looking for a strong developer who has recently put LLM-powered workflows into production. Plenty of people can prompt their way to a working prototype. We need someone who can own the code behind it, troubleshoot it inside an unfamiliar environment, and harden it so it holds up long after you've moved on to the next customer.

What You'll Do Discovery and Scoping (with the AI Sales Lead)

Join customer discovery calls to understand their workflows, systems, data, and pain points

Sit with customers' frontline staff to learn how the work actually gets done, capture the rules and exceptions that live in people's heads, and translate them into explicit logic

Build trust with the people whose work you're automating, and treat them as the experts on their process

Assess technical feasibility and identify which tasks are good candidates for an agent and where human review should stay in the loop

Translate customer needs into solution designs, effort estimates, and clear scope

Build proofs of concept and demos that show customers what an agent can do with their own workflows

Provide build and run cost estimates (model usage, infrastructure, maintenance) to support pricing

Build and Deploy

Design, build, and deploy AI agents and automations that handle multi-step workflows across customer operations

Build and configure integrations that link each customer's tools, such as CRMs, ERPs, accounting platforms, email, messaging, and document storage, using APIs where they exist and browser automation where they don't

Write production-quality Python for integrations, data transformation, and agent tooling

Use SQL to validate agent outputs, reconcile records across systems, and measure accuracy

Build error handling, retries, idempotency, logging, alerting, and graceful fallbacks into everything you ship

Create testing and evaluation processes for each agent: test sets, regression checks, and accuracy tracking before go-live and after every change

Architect deployments so each customer's data, credentials, and permissions stay fully isolated

Handoff and Support

Hand off live agents to Operations Managers with runbooks, monitoring dashboards, review queues, and clear escalation paths

Train Operations Managers to supervise agent output, spot problems early, and handle routine exceptions without engineering help

Serve as the technical escalation point when an agent fails or a customer's systems change

Use what you learn from each deployment to build reusable components, templates, and deployment patterns that make the next customer faster to deliver

Measure and report impact for each customer against a baseline: hours saved, turnaround time, error rates, and cost per run

First-Year Mission Your first year is measured by the operating results customers see, not by how many agents you deliver.

Establish a baseline for every customer workflow you take on: hours spent, turnaround time, error rates, and cost

Deliver measurable, sustained improvements against those baselines for customers across multiple industries

Shorten the time from signed agreement to measurable customer results

Hand off agents that Operations Managers run day to day with minimal engineering involvement

Earn renewals and expansions because the results hold up over time

Requirements

Several years of professional software engineering, solutions engineering, or automation engineering experience

Proof of recent production LLM workflows : something you built with Claude, OpenAI, or a similar platform that real users rely on

Strong Python : you structure, test, and debug your code, and you understand what AI-generated code is doing before you ship it

Strong SQL : joins, CTEs, window functions, and tracking down data quality problems

Browser automation experience with Playwright or a similar tool, for systems with limited or no APIs

Solid experience with REST APIs, webhooks, OAuth, pagination, and rate limits across a wide range of third-party platforms

A track record of troubleshooting production failures: reading logs and stack traces, isolating root causes, and fixing them permanently

Comfort with Bash and the command line for deployment, scheduling, and debugging

Git and version control as a standard part of how you work

Workflow discovery skills: you can interview the people who do the work, uncover the steps and exceptions they don't think to mention, and turn tacit knowledge into explicit rules

Operator empathy: you build trust with frontline staff, treat them as the experts on their work, and explain technical tradeoffs in plain language

Comfort in customer-facing settings: you can run a technical conversation with a customer and push back on scope when needed

Strong documentation habits, since the people running your agents day to day won't be engineers

Nice to Have Experience with the Claude API, Claude Agent SDK, or Claude Code

Working proficiency in TypeScript / JavaScript (Node.js)

Experience with Model Context Protocol (MCP), including building or configuring MCP servers

Experience building tool-using AI agents that run multi-step workflows

Prior solutions engineering, sales engineering, consulting, or agency experience delivering technical projects for multiple clients

Integration experience with common business platforms such as Salesforce, HubSpot, NetSuite, QuickBooks, Microsoft 365, and Google Workspace

Experience with workflow platforms such as n8n, Make, or Zapier, and good judgment on when a workflow should move from no-code to code

Cloud deployment experience (AWS, GCP, or Azure), including containers and serverless functions

Multi-tenant architecture and familiarity with security reviews, SOC 2, or customer data protection requirements

Document and data extraction from invoices, PDFs, and spreadsheets

Background in finance, accounting, or back-office operations

Experience working with distributed, international teams

How We'll Evaluate

We care about what you've actually built and whether you understand it. Expect to:

Walk us through an LLM workflow or automation you built and shipped: the architecture, what broke, and how you fixed it

Complete a practical exercise debugging and hardening an existing automation

Take part in a mock customer discovery conversation , including interviewing a frontline operator about their workflow, then outline how you'd scope, build, and hand off an agent for that customer

Benefits

Work fully remotely in a flexible and collaborative environment

Build and apply your AI engineering expertise by designing AI agents and automation solutions for real-world business challenges

Work directly with leading U.S. cannabis companies , helping build solutions that improve how their teams operate and scale

Grow your career through hands-on ownership , exposure to emerging AI technologies, and continuous learning

Our Values

We are guided by curiosity , collaboration , and persistence . We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients.

Take a look at this short video featuring a few words from the CEO about our company, industry insights, and founding HQ!

Looking forward to meeting you!

www.tryheadquarters.com