Operations Coordinator

As an Operations Coordinator, you will manage various aspects of our operations. Your primary focus will be ordering supplies, overseeing the production process, handling labels, and managing e-commerce orders, marketplaces, and wholesale channels. Your role is crucial in ensuring smooth operations and exceptional customer satisfaction.

Key Responsibilities

- Ordering Supplies and Production Management:

- Source and order raw materials and supplies necessary for product production.

- Coordinate with suppliers to ensure timely delivery and quality of materials.

- Manage inventory levels to prevent shortages.

- Packaging Management:

- Coordinate the ordering, printing, and shipping of product labels.

- Ensure all labeling complies with regulatory standards and brand guidelines.

- Manage packaging materials and ensure products are properly packed for shipment.

- E-commerce Order Management:

- Process and fulfill e-commerce orders in a timely and accurate manner.

- Monitor and manage orders from e-commerce.

- Handle customer inquiries and resolve any issues related to orders.

- Marketplace and Wholesale Channel Management:

- Manage listings and inventory on online marketplaces (Faire, UNFI, AmeriSource, Amazon, Walmart, etc).

- Develop and maintain relationships with wholesale partners.

- Process and fulfill wholesale orders, ensuring timely delivery.

- Monitor marketplace performance and suggest improvements.

- General Administrative Support:

- Perform various administrative tasks to support daily operations.

- Maintain accurate records of orders, inventory, and shipments.

- Provide regular updates and reports to the management team.

Qualifications

- Proven experience as a Virtual Assistant or in a similar role.

- Excellent organizational and multitasking skills.

- Strong and fluent English communication skills, both written and verbal.

- Proficiency in using e-commerce platforms.

- Familiarity with inventory management and order fulfillment processes.

- Ability to work independently and as part of a team.

- Attention to detail and commitment to quality.

Preferred Qualifications

- Experience in the beauty industry.

- Knowledge of sustainable and ethical sourcing practices.

- Experience with wholesale channel management.

How to Apply

If you are a motivated and detail-oriented individual with a passion for high-quality, sustainable products, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

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