Tier 1 Technical Support Agent

Join a Growing Technical Support Team

We are seeking detail-oriented, reliable, and technically minded Tier 1 Technical Support Agents to join a growing remote support team serving customers across North America.

This is an excellent opportunity for individuals who enjoy troubleshooting, solving problems, and helping customers navigate technical issues while delivering a professional support experience.

Success in this role requires strong communication skills, a structured approach to problem-solving, and the ability to accurately document customer interactions while following established processes and procedures.

If you have a stable work history, enjoy working in a fast-paced support environment, and take pride in delivering accurate and consistent work, we would love to hear from you.

What You'll Be Doing

Serve as the first point of contact for customer technical support inquiries

Troubleshoot and resolve basic technical issues using established processes and documentation

Gather information and accurately diagnose customer concerns

Document customer interactions thoroughly and accurately within company systems

Escalate complex issues to higher-level support teams when appropriate

Follow troubleshooting workflows and support procedures consistently

Communicate clearly and professionally with customers across multiple channels

Navigate multiple systems and applications simultaneously

Maintain productivity, quality, and service standards

Contribute to a positive customer experience while ensuring accurate issue resolution

Compensation & Contract

USD $5.50 per hour

Paid weekly

Independent Contractor

Remote Work Environment Requirements

To be successful in this role, candidates must have:

A dedicated, professional workspace free from distractions

Reliable high-speed, wired internet connection

Ability to work independently without direct supervision

Consistent availability during scheduled working hours



Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac devices are not supported)

Minimum 16 GB RAM

Dual monitor setup

Webcam

Fibre internet connection with a wired Ethernet connection

Backup power solution

Microsoft Teams and Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure a fair and consistent evaluation process, all applicants must complete each stage of the hiring process:

Application Form

Prescreen Questionnaire

Typing Assessment

Video Interview

Live interview

Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

What We're Looking For

Previous experience in technical support, help desk, customer support, or a related role

Strong troubleshooting and problem-solving abilities

Excellent English written and verbal communication skills

Strong attention to detail and documentation accuracy

Ability to follow established procedures and workflows

Strong organizational and time management skills

Reliable attendance and dependability

Ability to work independently in a remote environment

Stable employment history with demonstrated commitment to previous roles

Comfortable learning new systems and technologies

Previous remote work experience

Located in Mexico

What Success Looks Like

The strongest candidates will be:

Highly reliable and dependable

Comfortable troubleshooting technical issues

Detail-oriented and process-driven

Strong communicators

Fast and accurate when documenting information

Able to remain calm and professional while resolving customer concerns

Committed to delivering consistent, high-quality support