Pre-Sales & Support Engineer

Based in Mexico, we are currently looking for a Pre-Sales & Support Engineer to provide technical expertise & solutions to our potential customers & partners. You will join our global sales team and report to the LATAM Sales Director.

Location

Mexico

Business Unit

Hybrid Software

Your responsibilities

- Conduct product presentations and demonstrations to showcase the features and benefits of our software.

- Collaborate with the sales team to identify customer requirements and tailor software solutions for customer project implementations

- Respond to customer inquiries and provide detailed technical information to help them make informed decisions.

- Analyze, digitize, and optimize workflows, working with modern products like PACKZ and CLOUDFLOW – don’t worry, we’ll show you how

- Build strong relationships with customers & partners, understanding their pain points, and positioning our solutions as the answer.

- Collaborate with the product management team to provide feedback based on customer needs and market insights.

- You will be the interface between customers, production, and IT – a true key role

Qualifications and Benefits

- Bachelor’s degree in Digital & Graphical Media, Computer Science, Information Technology or a related field.

- Proven experience in a pre-sales or technical sales role within the software industry is a benefit.

- Excellent communication and presentation skills.

- Ability to translate technical concepts into business benefits.

- Strong problem-solving and analytical skills.

- Customer-focused attitude with a pas-sion for delivering software solutions.

- Willingness to travel occasionally for customer meetings & sales related events.

- A competitive salary in accordance with your experience.

- Excellent terms of employment in a successful and growing global company.

- Opportunities for professional development and growth within the company.

- The chance to work with cutting-edge technology and make a meaningful impact on our customers.

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