Bilingual Customer Operations Support Representative

We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders.

This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes.

If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you.

What You'll Do

Manage and respond to support tickets in a timely and professional manner

Assist with order tracking and operational inquiries

Support provider and partner-related requests

Troubleshoot platform and system-related issues

Coordinate with internal teams to resolve escalated concerns

Maintain accurate records and documentation

Communicate effectively through ticketing systems and internal collaboration tools

Identify recurring issues and recommend improvements

Deliver exceptional support while meeting quality and productivity expectations

Compensation & Contract

USD $5.50 per hour

Paid weekly

Independent Contractor

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Training & Schedule

Monday-Friday, 8:00 AM-5:00 PM Central Time.

Future schedules may evolve based on business needs, including weekend coverage and expanded operating hours.



Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

Application Form

Prescreen Questionnaire

Video Interview

Live interview

Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

What We're Looking For

Fluent English and Spanish communication skills

Minimum 1 year of customer support, operations support, technical support, or related experience

Strong written communication skills

Excellent attention to detail

Strong troubleshooting and problem-solving abilities

Comfortable learning new platforms and systems

Ability to multitask and manage competing priorities

Reliable and dependable work ethic

Nice to Have

Experience supporting B2B clients

Experience with ticketing systems

Experience using Slack or similar collaboration tools

Experience supporting SaaS, technology, healthcare, or e-commerce environments