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Cancún / Global

Tech Ops - Production Support & Reliability (AWS)

Job Description

We are looking for Tech Ops - Production Support & Reliability Lead

Front-line production support for Braviant's AWS multi-account stack. Monitor systems, triage alerts, execute runbooks, escalate cleanly to developers. Defensive ownership role - not a developer role despite \"Lead\" in title.

Stack:

AWS - VPC, ECS, Lambda (SAM/CloudFormation), IAM, NAT, security groups

PostgreSQL on Amazon RDS (~15 instances)

Datadog + CloudWatch (APM, logs, alerting)

Java microservices / API-heavy app stacks

Jira (ITSM) + Slack (ops channels)

Nice-to-have: AWS data services (Glue, S3, Athena, EventBridge), Metaplane

Must-have:

3+ years production support / SRE / NOC / ops engineering

Hands-on AWS - EC2/ECS, VPC networking, IAM

Operational PostgreSQL / RDS - slow query reading, basic tuning, vacuum awareness

Incident triage across infra + app layers

Structured incident response (ITIL, NIST, or equivalent)

SLA management in a ticketed environment (Jira or similar)

Strong written English for escalation + post-incident write-ups

Nice-to-have:

Datadog / CloudWatch fluency

AWS data services (Glue, S3, Athena, EventBridge)

Basic IaC (CloudFormation, SAM, Terraform)

Financial services or other regulated-environment background

AWS SysOps Administrator or Solutions Architect cert

Scripting / automation

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