SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

Company Description

About Chabez Tech

Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support.

This position supports a

strategic internal platform initiative

to enhance our own digital analytics and reporting capabilities.

Job Description

SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

Location:

Avenida Lomas Verdes 67, Lomas Verdes, 53120

Naucalpan de Juárez, Estado de México, Mexico

Work Mode:

Onsite

Contract Duration:

3 Months (Possible Extension)

Shift:

Rotational

Environment:

Regulated (GxP / SOX)

Role Overview

We are seeking an experienced

SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

to provide

L1/L2 operational and production support

in a regulated enterprise environment. The role focuses on

incident management, platform stability, data refresh monitoring, access support, and user enablement , while ensuring

audit-ready documentation and compliance .

Key Responsibilities

Support & Operations

Provide

L1/L2 support

for SAP Analytics Cloud and SAP Datasphere

Troubleshoot issues related to

data refresh, performance, access, models, and scheduling

Monitor

jobs, data loads, integrations, and platform health

Resolve connectivity issues with SAP and non-SAP data sources

Access & Security

Support

user access, roles, and permissions

Assist with

authentication / access-related issues

Participate in

access reviews and compliance documentation

Analytics & User Enablement

Support

SAC stories, dashboards, calculations, and data models

Assist business users with analytics and reporting requests

Ensure adherence to

modeling, performance, and visualization best practices

Documentation & Compliance

Document

incidents, resolutions, and operational activities

Maintain

SOPs, runbooks, and knowledge base articles

Ensure compliance with

GxP / SOX requirements

Required Skills & Experience

Hands-on experience with

SAP Analytics Cloud (SAC)

Strong experience with

SAP Datasphere

Experience providing

L1/L2 application support

Knowledge of SAP data sources ( S/4HANA, HANA, HANA Cloud, CDS )

Understanding of

data refresh, scheduling, and monitoring

Experience working in

enterprise and/or regulated environments

Strong documentation and communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.