Receivables Support Representative

Description

Receivables Support Representative – Collections & Billing | Remote Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role At Pavago , one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution .

This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.

You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns , while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.

This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.

What You’ll Own Accounts Receivable & Collections Conduct outbound collections calls and email follow-ups on past-due accounts

Secure payments, payment commitments, and account resolutions

Maintain consistent follow-up until outstanding issues are resolved

Track payment commitments, customer responses, and account activity

Identify opportunities to enroll eligible customers in auto-pay

Help reduce delinquency and aging accounts through proactive outreach

Billing Investigation & Salesforce Case Management Investigate billing disputes, invoice discrepancies, and account setup issues

Identify root causes of invoicing problems and coordinate necessary corrections

Open, manage, update, and close cases in Salesforce

Maintain detailed records of customer interactions, resolutions, and next steps

Confirm customer understanding and satisfaction before closing cases

Escalate complex issues when needed while maintaining ownership of follow-through

Customer Communication & Coordination Communicate confidently and professionally with customers by phone and email

Provide proactive updates on billing investigations, payments, and account status

Coordinate with billing, operations, installation, and service teams to resolve issues

Help prevent unnecessary escalations through timely communication and follow-up

Maintain a customer-first approach while protecting company revenue

Documentation & Process Improvement Maintain accurate, complete, and audit-ready Salesforce records

Identify recurring billing and collections issues

Support SOP creation and workflow documentation

Surface recurring trends and potential solutions during team reviews

Contribute to improvements in collections efficiency and billing accuracy

What Makes You a Great Fit You are persistent and comfortable following up until an issue is resolved

You balance urgency with professionalism and empathy

You are highly organized and disciplined with documentation

You proactively investigate problems rather than waiting for direction

You communicate clearly with customers and cross-functional teams

You thrive in structured, fast-paced, and execution-focused environments

Required Experience & Skills Experience in accounts receivable, collections, billing support, or customer account management

Experience handling high-volume customer communication by phone and email

Experience with Salesforce or a similar CRM/case management system

Strong attention to detail and organizational skills

Strong written and verbal English communication skills

Ability to independently investigate billing and payment issues

Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously

Preferred Experience Experience in a structured accounts receivable or collections environment

Background supporting service, operations, or installation-based businesses

Experience improving auto-pay adoption or reducing delinquency

Familiarity with root-cause analysis and operational process improvement

Experience creating SOPs or documenting recurring workflows

What a Typical Day Looks Like Your day will center around collections execution, billing investigations, and customer follow-through. You may:

Make outbound collections calls and send payment follow-ups

Investigate invoice discrepancies and account setup issues

Open, manage, and update Salesforce cases

Coordinate internally to remove billing obstacles

Track payment commitments and customer responses

Help eligible customers enroll in auto-pay

Document customer interactions and resolutions

Identify recurring issues and recommend process improvements

In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process.

Key Metrics for Success Success in this role will be measured through:

Daily collections activity and follow-up completion

Collections secured and payment commitments obtained

Reduction in aging balances and delinquency

Auto-pay conversion

Billing case resolution accuracy and speed

Salesforce documentation accuracy and completeness

Reduction in long-open receivables cases

Timeliness of customer and internal communication

Reduction in avoidable escalations

Interview Process Initial Screening Call

One-Way Video Interview via Spark Hire

Video Interview with Pavago Recruiter

Client Interview

Offer & Onboarding