Personal Injury Manager

Personal Injury Intake Manager

Location: Fully Remote

Preferred Location: Mexico

Type: Full-time contractor

Schedule: U.S. business hours (EST)

Compensation: $2,500 to $3,500 USD per month, with performance bonus potential

About the Role

Rosenblum Law is looking for a full-time Personal Injury Intake Manager to help manage and improve our personal injury and medical malpractice intake operation.

This is a fully remote role for someone who understands legal intake, knows how to qualify injury cases, and can help turn more leads into signed cases.

We already have team members handling intakes and backend follow-up. We are looking for someone who can come in, manage the day-to-day intake process, coach the team, improve follow-up, and increase the number of qualified cases we sign.

This is not just an administrative management role. We need someone who is hands-on, organized, numbers-driven, and comfortable holding the intake team accountable.

What You'll Do

Manage the personal injury and medical malpractice intake process from first contact through signed case

Supervise and coach intake team members

Handle personal injury and medical malpractice intakes when needed

Review calls and provide clear feedback to improve performance

Improve intake scripts, call flow, qualification questions, and follow-up cadence

Help the team identify strong personal injury and medical malpractice cases faster

Create clear standards for strong leads, weak leads, urgent leads, and leads that are not a fit

Track leads through the pipeline and make sure no strong lead falls through the cracks

Work with backend operations to make sure follow-up is completed properly and on time

Prioritize urgent, high-value, and time-sensitive leads

Monitor team performance, including response time, completed intakes, follow-up attempts, signed cases, and conversion rates

Create simple weekly reports for leadership

Identify bottlenecks in the intake process and recommend practical improvements

Test new strategies to increase completed intakes and signed case volume

Work directly with firm leadership to improve the overall intake system

What We're Looking For

Experience in personal injury intake, medical malpractice intake, legal intake, legal sales, call center management, or law firm operations

Strong English communication skills

Spanish fluency is a plus

Experience working remotely for a U.S.-based company preferred

Strong understanding of how to qualify injury leads

Comfortable speaking with potential clients by phone

Comfortable managing, coaching, and holding team members accountable

Strong follow-up skills and attention to detail

Comfortable reviewing calls and giving direct feedback

Organized and able to manage multiple open leads at once

Comfortable using CRMs, spreadsheets, call tracking tools, and internal messaging systems

Able to work independently in a remote environment

Numbers-driven and focused on measurable results

Professional, reliable, and highly responsive during working hours

Preferred Experience

• Prior experience working for a U.S. personal injury law firm

• Prior experience with medical malpractice intake

• Experience managing intake staff or sales staff

Experience improving intake scripts or workflows

Experience tracking conversion rates and team performance

Familiarity with common personal injury case types, including car accidents, slip and falls, construction accidents, workplace injuries, wrongful death, nursing home neglect, and medical malpractice

What Success Looks Like

More qualified leads complete intakes

More completed intakes become signed cases

Faster response time to new leads

Better follow-up on open leads

Better lead qualification

Fewer missed opportunities

Stronger team performance

Cleaner reporting and better visibility into the intake pipeline

A repeatable intake process that can scale as lead volume grows

Remote Work Expectations

Fully remote position

Must be available during U.S. business hours

Must have a quiet professional work environment

Must have reliable internet and phone access

Must be comfortable communicating by phone, video, email, and internal messaging tools

Must be responsive and available throughout the workday

Must be able to manage work and team accountability without in-person supervision

Compensation

Compensation will depend on experience.

Expected range: $2,500 to $3,500 USD per month

Candidates with strong personal injury intake management experience may be considered at a higher rate.

Performance bonus potential is available based on measurable improvements, including:

Completed qualified intakes

Signed personal injury or medical malpractice cases

Lead-to-intake conversion rate

Intake-to-signed-case conversion rate

Follow-up compliance

Team productivity

About Rosenblum Law

Rosenblum Law is a growing law firm with a focus on building strong systems, providing excellent client service, and helping people through stressful legal situations.

We are expanding our personal injury and medical malpractice intake operation and are looking for someone who can help us build a stronger, more organized, and more effective intake team.

The right person will not just complete tasks. They will take ownership of the intake process, improve performance, and help increase the number of qualified cases we sign.