Veterinary Client Support Representative

Are you an animal lover with exceptional customer service skills and experience supporting customers over the phone?

We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.

This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.

If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Position Details

Remote (México only)

Independent Contractor

$5.75 USD per hour

Paid weekly in arrears

Full-time opportunity

Paid training

What You'll Do

Handle inbound and outbound customer calls professionally and efficiently

Assist pet owners with appointment scheduling, rescheduling, and general inquiries

Follow clinic-specific procedures, workflows, and documentation requirements

Accurately document customer interactions within CRM and scheduling systems

Escalate urgent concerns according to established procedures

Maintain a compassionate and professional tone during sensitive customer interactions

Support veterinary clinics by providing exceptional customer service experiences

Manage multiple systems and tasks while maintaining accuracy and efficiency

Meet attendance, productivity, and quality expectations

Technical Requirements

Applicants must have:

Windows 11 computer (Mac not accepted)

Minimum 16 GB RAM

i5 processor or higher

Webcam

Wired USB headset

An additional monitor

Reliable wired high-speed internet connection (Ethernet cable)

Quiet professional workspace

Backup power solution

Applications that do not meet the minimum technical requirements may not be considered.

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

English Resume Review

Pre-Screen Questionnaire

Video Interview

Live interview

Final Interview

Important

This is an English-speaking role that requires strong written and verbal English communication skills.

All resumes must be submitted in English to be considered for this position.

What We're Looking For

Must currently reside in México

Previous call center or customer service experience

Previous remote work experience

Excellent English communication skills

Clear pronunciation with minimal accent

Strong listening and problem-solving skills

Ability to follow detailed procedures and workflows

Strong attention to detail

Professional and empathetic communication style

Comfortable handling emotional or sensitive customer conversations

Immediate availability preferred

Preferred Qualifications

Healthcare customer service experience

Veterinary industry experience

Medical office experience

Appointment scheduling experience

CRM experience

Ticketing system experience

Pet ownership or a strong passion for animals