FBS Customer Care Agent (Call Center)

Join a New Project with One of the Largest Insurance Groups in the World

Position: Customer Care Agent

Location: On-site (CDMX)

Schedule: Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

About the Opportunity

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

What You'll Do

Be the main point of contact for agents, providing updates and guiding next steps.

Follow up on information and documentation needed to keep submissions moving forward.

Coordinate with internal teams and support the execution of sales and service initiatives.

Manage high-volume workflows while maintaining accurate records in CRM systems.

Resolve inquiries professionally and escalate complex cases when needed.

Help ensure a smooth and efficient experience by supporting daily operations and process execution.

Collaborate with teams such as Claims, Underwriting, and Policy Support.

Contribute to continuous improvement by identifying opportunities to enhance processes.

Requirements

✅ What We're Looking For

Strong English communication skills, both written and verbal.

Ability to manage multiple priorities in a fast-paced environment.

Strong technical aptitude and experience using CRM systems or workflow tools.

1–3 years of customer service experience

Call Center experience highly desirable

Experience working in a regulated or compliance-driven environment.

Benefits

What We Offer

We believe in rewarding great work and investing in our people. You’ll enjoy:

Competitive salary and annual performance-based bonus

Grocery & Restaurant Vouchers

Major Medical Insurance

Life Insurance

Career development and continuous training

A collaborative, inclusive culture within a globally respected organization

Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.