Client Success Manager

**Position:** Client Success Manager - Cold Email & Lead Generation

**Type:** Full-Time Remote | Working Hours: Flexible with U.S. client meetings

**Location:** Colombia, Mexico, Brazil

**About This Opportunity:**

Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.

**What You'll Do:**

• Serve as primary point of contact for 20-30 active cold email and lead generation clients

• Lead regular client check-ins, manage expectations, and handle ongoing campaign requests

• Diagnose and resolve underperforming cold email campaigns to improve results

• Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy

• Quality-check campaigns before launch to ensure readiness and performance standards

• Proactively identify risks early and prevent client churn through excellent relationship management

• Build and refine delivery documentation, playbooks, and processes as the business scales

• Track client health metrics, SLAs, and delivery standards for continuous improvement

• Collaborate with development team on technical issues and outreach team on execution

• Report on client health, campaign performance, and delivery metrics to leadership

**What You Bring:**

• Experience in client delivery, account management, or operations within growing companies

• Background in cold email agencies, lead generation, or similar high-velocity environments

• Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement

• Ability to personally write copy and troubleshoot campaigns when technical issues arise

• Strong problem-solving skills and comfort working with evolving systems and processes

• Technical understanding of APIs, automations, and data flows without heavy engineering support

• Daily practical use of AI tools for operational work and campaign optimization

• Excellent communication skills with ability to manage executive-level client relationships

• Experience operating in startup environments with high ownership and fluid responsibilities

• Strong focus on execution, measurable impact, and results-driven outcomes

**Key Success Metrics:**

• Client retention rates and churn reduction across portfolio

• Campaign performance improvements and deliverability optimization results

• Client satisfaction scores and relationship health maintenance

• Delivery consistency and SLA adherence across all client accounts

• Overall impact on client results and business growth

**Why You'll Love This Role:**

• Own complete client relationships with direct impact on business success

• Work with cutting-edge cold email and lead generation technologies

• High autonomy and ownership in fast-growing startup environment

• Direct collaboration with founders and leadership team

• Remote flexibility with established client success processes

**Ready to drive client success?** Apply now with your account management experience examples.

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