SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

Company Description About Chabez Tech

Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support.

This position supports a strategic internal platform initiative to enhance our own digital analytics and reporting capabilities.

Job Description SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

Location:

Avenida Lomas Verdes 67, Lomas Verdes, 53120

Naucalpan de Juárez, Estado de México, Mexico

Work Mode: Onsite

Contract Duration: 3 Months (Possible Extension)

Shift: Rotational

Environment: Regulated (GxP / SOX)

Role Overview

We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement , while ensuring audit-ready documentation and compliance .

Key Responsibilities

Support & Operations

Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere

Troubleshoot issues related to data refresh, performance, access, models, and scheduling

Monitor jobs, data loads, integrations, and platform health

Resolve connectivity issues with SAP and non-SAP data sources

Access & Security

Support user access, roles, and permissions

Assist with authentication / access-related issues

Participate in access reviews and compliance documentation

Analytics & User Enablement

Support SAC stories, dashboards, calculations, and data models

Assist business users with analytics and reporting requests

Ensure adherence to modeling, performance, and visualization best practices

Documentation & Compliance

Document incidents, resolutions, and operational activities

Maintain SOPs, runbooks, and knowledge base articles

Ensure compliance with GxP / SOX requirements

Required Skills & Experience

Hands-on experience with SAP Analytics Cloud (SAC)

Strong experience with SAP Datasphere

Experience providing L1/L2 application support

Knowledge of SAP data sources ( S/4HANA, HANA, HANA Cloud, CDS )

Understanding of data refresh, scheduling, and monitoring

Experience working in enterprise and/or regulated environments

Strong documentation and communication skills

Additional Information All your information will be kept confidential according to EEO guidelines.