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Puerto Vallarta / Global
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Puerto Vallarta / Global
Role: Lead SRE Engineer
Location: Guadalajara, Jalisco, Mexico
Experience: 6–10 years
Key Responsibilities
- Lead Site Reliability Engineering initiatives across enterprise production environments.
- Drive reliability, availability, scalability, and performance improvements.
- Lead P1/P2 incident response, RCA, and postmortems.
- Define and improve SLI, SLO, and Error Budget practices.
- Build and maintain observability, monitoring, dashboards, and alerts.
- Automate operational processes using Python/Bash and APIs.
- Manage Infrastructure as Code using Terraform.
- Support AWS cloud infrastructure, including Kubernetes/EKS, ECS/Fargate, Lambda, RDS/Aurora, SQS/SNS, and related services.
- Mentor SRE/DevOps engineers and collaborate with development, security, platform, and architecture teams.
- Contribute to AI-enabled reliability and AIOps initiatives.
Must-Have Experience
Observability / Monitoring – Mandatory
Hands-on experience with Datadog or an equivalent APM, logging, and monitoring platform, such as New Relic, Dynatrace, Grafana/Prometheus, Splunk, ELK/OpenSearch, CloudWatch, or AppDynamics.
Experience should include:
- APM
- Metrics and logs
- Distributed tracing
- Dashboards and monitoring
- Alerting
- Production troubleshooting
Alerting / Incident Management – Mandatory
Hands-on experience with PagerDuty or an equivalent alerting/paging platform, such as Opsgenie, ServiceNow, Splunk On-Call, xMatters, or Grafana Alerting.
Experience should include:
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global
Puerto Vallarta / Global