Helix Workforce
Torreón / Global
GET
The Big Jobsite
Torreón / Global
The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.
Key Responsibilities
Train and supervise User Support staff.
Handle first-level escalations.
Monitor support quality and performance.
Compile monthly reports on common and time-consuming issues.
Communicate insights to US Support and Product teams.
Support team growth and scaling.
Requirements Requirements
Business-level English (spoken and written).
Proven experience leading support teams.
Strong analytical and reporting skills.
Ability to manage up to 50 support agents (initially 10 Office Support Users).
Excellent leadership and communication skills.
Benefits Location
On-site – Torreón, Coahuila, Mexico
Compensation
Open and negotiable.
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